Designing the future of libraries

2021 Conference Archive

UX professionals, web designers, managers, researchers, strategists, and librarians of all types came together for D4D's first all-online annual conference. Attendees examined the current user’s experience of the library and design the future of libraries in the modern, digital world.


35+ sessions, short talks, and workshops were presented at D4D21 spanning all 5 tracks. All content was presented online over the 4-day conference in February 2021. View the program.

Opening Keynote


Karyn Lu's personal mission is to inspire moments of meaning and beauty through human connection. She is currently serving a “tour of service” with the Colorado Digital Service, a diverse, cross-functional team of technologists helping to improve the services that millions of Coloradans rely on.

Karyn is also a co-founder of Strata RMK, a diversity, equity, inclusion & belonging consultancy. She is a founding member of Elevate Change, a coalition of forward-thinking Colorado-based companies dedicated to cultivating inclusive workplaces. From 2018-2019, she served as the first-ever Chief Diversity Officer at FWI, a role she proposed and created.

Karyn has 15+ years of experience building inclusive teams across startups and global digital/tech companies. She believes DEI&B is the foundation for all great work. Karyn has been a TEDx & Creative Mornings speaker, and her work has earned a Webby Award & a CES Innovation Award.

Closing Keynote


Craig M. MacDonald is an associate professor in the School of Information at Pratt Institute where he developed the Master of Science in Information Experience Design and User Experience (UX) advanced certificate programs. He is also the founder and director of the Center for Digital Experiences, a faculty-led, student-driven UX consultancy and academic research lab. His research focuses on strengthening UX practices and improving HCI/UX education. He has expertise in usability evaluation, user research, and UX design and has led over 150 students through course-based and extracurricular UX consulting projects on behalf of libraries, cultural heritage institutions, start-ups, and media companies. He holds a Ph.D. in Information Studies and Human-Computer Interaction from Drexel University and an M.S. in Applied and Mathematical Statistics from Rutgers University.

When we talk about UX, we often talk about making sure an interface is usable or about the process of gathering user feedback. These are both valid perspectives, but they both ignore the more challenging work of creating a culture in which UX work is valued and supported. In this talk, I will introduce UX Capacity-Building (UXCB) as a process for initiating, strengthening, and sustaining effective UX practices in any organization. By the end, attendees will have a stronger grasp on what “good” UX really means and will gain concrete, actionable knowledge about how to overcome barriers to building a strong UX culture in their organizations.