Frequently Asked Questions

Conference Registration

Tickets

Payment Options

A credit card payment is the fastest way to purchase tickets to D4D. Other options or “Offline Options” such as Pay-by-check and Pay-by-Invoice are available for those who cannot pay via credit card.

CREDIT CARD

Tickets may be purchased online via Eventbrite using a credit card. Confirmation of payment and the last 4 digits of the credit card used will be included in the confirmation email. D4D cannot view and does not retain your full credit card number

CHECK

1. Register on Eventbrite and select “Pay by Check”.
2. Mail your check to our address.

For attendees selecting the pay-by-check option, please note that you are agreeing to hold a seat for the conference. All payments must be made within 30 days of purchase unless written confirmation of an exception has been made between your organization and the D4D staff.

If you are unable to attend and you elected to send “Payment by Check” you must still abide by the D4D Cancellation Policy and notify the organization by the same dates as actual costs are incurred by the organizers for your seat.

INVOICE OR WIRE TRANSFER

1. Register on Eventbrite and select “Pay by Invoice”.
2. Email us with the purchase order number or request for wire transfer information.
3. We will email you back the invoice with the purchase order/ wire transfer information included.

PURCHASE ORDER

If you have been granted an approved use of a Purchase order with the ER&L staff, your organization must remit payment within 14 days of the start date of the conference.

If you are unable to attend and you have an approved purchase order with ER&L, you must still abide by the Cancellation Policy and notify the organization by the same dates as actual costs are incurred by the organizers for your seat.

Ticket Transfers

TRANSFERING A TICKET TO SOMEONE ELSE/ NAME CHANGES

You may transfer your registration to someone else by updating the information on the Eventbrite registration site. To do so, find your original ticket confirmation email and log into Eventbrite to make the change. The new attendee will need to update the contact information and additional questions asked.

CHANGING TICKET TYPES

For ticket holders who wish to switch their previously purchased ticket to either in-person or virtual:

Switching from In-Person to Online:

• All requests must be made in writing to [email protected]
• Through January 31, 2023, D4D will refund the difference from your original in-person ticket to the prevailing rate of your new online ticket.
• Starting February 1, 2023, refunds will not be allowed after this date. Your original in-person ticket will be honored for online conference access.

Switching from Online to In-Person:

• All requests must be made in writing to [email protected]
• D4D will apply funds from your original online ticket to the prevailing rate of your new in-person ticket.

Cancellation Policy

• All refund requests must be made in writing to [email protected]
• Before December 1, 2022 = Full refund, less a $50 processing fee.
• December 1, 2022 – January 31, 2023 = 50% refund.
• After February 1, 2023 = Refunds will not be allowed after this date.

Available Discounts and Promotions

Volunteers

Individuals looking for opportunities for reduced/waived registration: please complete the Conference Volunteer Form.

Group Registration – ONLINE CONFERENCE ONLY

If you are registering 3 or more individuals from the same organization, please select the “Group Ticket” ticket type. A discount is automatically applied to each ticket purchased in that transaction.

• Tickets must be registered together in the same transaction to qualify for the discount.
• Each ticket holder will receive a confirmation email to their email address entered at the time of registration.

Speakers

• All speakers are required to register for the conference at the discounted speaker rate. ​

Health & Safety

ER&L/D4D planners are providing guidance for steps you can take to help ensure your safety at the conference this year. Read about the details here.